Once you have some good ideas, how do you test them? We’ll talk about moving from big ideas to testable ideas and back again.
How do you safely test a big idea? What would empower your organization embrace change and try out new ideas? Learn how to quickly test your assumptions about your services, and get clarity on what should stay and what should go. In this session, we’ll identify ways to improve your customer experience and use prototyping to refine your innovative ideas.